Privacy Policy

1. Who We Are

This website is operated by ZY Superhard Tools. One of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.

2. What Data We Collect

Inquiry Forms, Uploads & Direct Contact: When you voluntarily contact us via our provided inquiry forms, email, or WhatsApp, we collect your contact details (such as your name, email address, phone number, and company name), any files or engineering drawings you upload, and any information you choose to include in your message. If you upload images or technical drawings via our forms, please be aware that files might contain embedded location data (EXIF GPS) or company metadata. This data is strictly used to process your inquiries, evaluate your technical requirements, and provide product information. It is kept strictly confidential and is not shared with third parties for marketing purposes.

Log Files: We follow a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

Cookies: We use basic cookies to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other general information.

3. Embedded Content from Other Websites

Articles or product pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

4. Spam Protection and Security

We use Google reCAPTCHA to protect our website from spam and abuse. This service may collect your IP address, browser user agent string, and other hardware/software interactions to determine if you are a human or a bot. This data is processed by Google strictly on our behalf for site security and spam prevention purposes.

Data Security: We take robust technical and organizational measures to protect your personal data, including using encryption to secure data transmission, deploying firewalls and intrusion detection systems, and limiting unauthorized access to sensitive data.

5. Data Retention & Your Rights

If you have submitted data or uploaded files through our inquiry forms, or contacted us directly, you can request an exported file of the personal data we hold about you. You can also request that we erase your personal data, except for information we are required to retain for administrative, legal, or security purposes.

6. Legal Basis and Applicability

This Privacy Policy complies with the following legal frameworks:

• General Data Protection Regulation (GDPR): Protecting the privacy of users in the European Union.
• California Consumer Privacy Act (CCPA): Ensuring privacy rights for residents of California.

This policy applies to users worldwide. Legal requirements may vary based on your location. We may update this Privacy Policy to reflect changes in laws or our business practices. Updates will be announced prominently on our website.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us:

Email: info@zydiamondtools.com